We are looking for you,

IT Support Technician

You are an individual who thrives when delivering high-quality results. As an IT support technician at MeStudent, you will have a chance to provide outstanding technical support, customer service, incident resolution and request fulfilment to MeStudent internal end users, offices and supply chain locations. You will always be on the lookout for improvements as a key part of a talented, international team.

FULL-TIME

CRACOW, POLAND / KATOWICE, POLAND

What you’ll do:

  • provide technical support and customer service to MeStudent’s team and users
  • advanced troubleshooting and problem solving for Windows, Mac and Linux hardware and software, in person, remotely or via telephone
  • monitor and maintain networks
  • work alongside wider MeStudent End User Computing teams to resolve issues
  • install and maintain IT equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners, thin clients and workstations
  • research and implementing policies and guidelines, specifically concerning IT, Health & Safety policies/guidelines
  • conduct end user equipment trials and testing
  • assist in asset management tasks
  • actively contribute to knowledge management
  • cabling work after training
  • extra paid activities which include: providing assistance to senior engineers as required, carrying out the execution of change management requests, providing technical and administrative support for MeStudent events.

What we're expecting:

  • Bachelor’s degree education completed or in the last semester of studies in an IT-related field
  • excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn new technology
  • experience in MS Windows and Linux/Unix System Support
  • strong sense of customer service experience in establishing new procedures, following those already in place readiness to provide technical advice that may contribute to the performance of the team and entire MeStudent company
  • ability to communicate technical information to nontechnical audiences
  • readiness for further training
  • proactive attitude willingness to roll your sleeves up and be practical
  • ability to be flexible in working hours and shift patterns
  • excellent English communication skills.

You'll get bonus points if:

  • you’re familiar with IT service lifecycle
  • you have a certificate on ITIL Foundations
  • you are related to BPMN
  • you have knowledge of internet security and data privacy principles
  • you want to become an IT Support engineer in your career path
  • you have 2 years’ technical (IT) exposure/experience highly favorable, preferably in an operational environment.

What we offer:

  • professional development
  • salary: 2.000 - 3.000 PLN net (if you're having second thoughts only now - apply anyway, let’s talk about it)
  • the possibility to have personal influence on the performance of the team
  • flexible working hours. You can get up at the crack of dawn and come at 7 a.m. or put your alarm clock in snooze mode and forget about a couple of beeps. It only matters that you arrive at work before 10 a.m.
  • approximately 700 m2 of space to actively collaborate and... roller-skate
  • friendly atmosphere – we have to help each other in order to change the world
  • free coffee and other drinks. Some of them might surprise you.
  • integration with other team members on peculiar off-work activities. All on us.

Join us

today!

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